8/16/2023 0 Comments Incoming call screen not showingforward from followed by the display name of the phone user doing the transfer and their extension number*Ĭaller warm transfer a call to you (meaning they call you before completing the transfer).The caller ID name and number of user being transferred.Internal Zoom Phone user blind transfers a call to you Note: The caller ID of the user being transferred is not displayed. The caller ID name and number of user doing the transfer.Transferred calls ScenarioĮxternal caller (or external Zoom Phone user) blind transfers a call to you This behavior is determined by your admin. Note (B): If you're currently busy on a call, you may or may not see inbound call notifications from your call queues. Your admin can change settings that determine when you receive notifications for call queue calls.If you're a member of a call queue that's an internal safety response team, the call notification will indicate it's an emergency call.You can disable calls from all call queues or specific call queues. You may not receive call notifications from call queues if you disabled calls from call queues using your phone settings in the web portal or client/app.Hold & Accept: Place the current call on hold and answer the inbound call.End & Accept: Hang up the current call and answer the inbound call.The queue will attempt to reach other members.Ĭaller is routed by a call queue you're a member of while you're busy on a call forward from followed by the display name of the call queue and its extension number*.to You followed by your extension numberĬaller is routed by a call queue you're a member of.forward from followed by the display name of the auto receptionist and its extension number*.to You followed by your direct phone number the caller dialedĬaller is routed by an internal auto receptionist or IVR (this includes the scenario when a caller dials the main company number and dials your extension number).Direct phone number or main company number Scenario Note: If the phone number is in a synced contact, the synced contact's name will override the caller's caller ID name or Zoom profile name.
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